Warranty policy

Extended Warranty Coverage is an optional plan bought with your order. It provides added protection for your Oricle Hearing purchase and supplements, but does not replace, any manufacturer warranties or rights under applicable law. By purchasing it you agree to the terms below.

The warranty is valid for one year from the date of your original purchase. Coverage begins on the date your order is marked as fulfilled and shipped from our warehouse.

• Loss or theft: discounted replacement pricing for a device lost or stolen within the warranty year.
• Water damage: discounted replacement pricing for a device damaged by water exposure within the warranty period.
• Internal component damage: protection against internal component issues during normal use.
• Defects: protection against manufacturing defects or workmanship issues.
• Special replacement offers: eligibility for discounted replacement offers on additional units.
• 30-day money-back guarantee: a full refund of the warranty purchase within 30 days, as long as no claim has been made.

If your device is lost, stolen or water damaged within one year of the original purchase date, you are eligible for a replacement at 75% off the current retail price.

• One discounted replacement per device during the one-year term.
• Replacement units may be new or refurbished at Oricle Hearing's discretion.
• Replacement devices carry coverage for the remainder of the original warranty period.
• Proof of purchase or verification may be required.
• Standard shipping and handling fees may apply.

• Intentional or reckless damage, including deliberate destruction or misuse.
• Damage caused by unauthorized repairs or third-party servicing.
• Loss or theft of previously replaced units issued under a claim.
• Accessories (charging cables, domes, cleaning tools), unless covered as part of the main device claim.

The warranty fee is non-refundable, except when the whole order is cancelled before fulfillment, or a refund is requested within the 30-day satisfaction window and no warranty claim has been filed.

This warranty applies only to the original purchaser and cannot be transferred or assigned. To the maximum extent permitted by law, Oricle Hearing is not liable for indirect, incidental or consequential damages. This warranty grants you specific legal rights, and you may have additional rights depending on your jurisdiction.