Refund policy

30-Day Satisfaction Guarantee

If you're not delighted with your Oricle Hearing purchase, you may return units within 30 days of delivery for a refund. A $4.95 processing fee and all shipping costs will be deducted from your refund.

How to start a return

  • Email support@oriclehearing.com with your order number and reason for return.
  • Once your return request is approved, you'll be guided through the process of shipping back your return item(s).
  • Note that returns must be shipped within 7 days of creating your return label.

Return requirements

  • Opened hearing aids can be returned. Supplements and cleaning products must be unopened.
  • Items must be undamaged and in their original packaging (all accessories, manuals, and inserts included).
  • Packages marked "Return to Sender" cannot be processed.
  • Refund requests made after 30 days from delivery will be refused.
  • Returns must be shipped within 7 days of the return label creation date. Returns shipped after 7 days of the label creation date will be rejected and ineligible for a refund.
  • All returns must be accepted and approved by our support team. Unverified returns will not be accepted and ineligible for a refund.
  • Once your return has been received and/or completely processed, the outcome of the return is considered final.

Exchanges

  • Want a replacement or to exchange for other products?
  • Email us within the same 30-day window and we'll process an exchange.
  • For exchanges of equal value, we waive the $4.95 processing fee; you pay only the shipping to return the original item.
  • We'll ship the replacement once we approve the exchange.

International returns

  • Duties, taxes, or import fees paid at checkout are non-refundable.
  • You are responsible for all return shipping costs and any inbound duties on the return shipment.

Refunds

  • Refunds are issued to your original payment method within 3 business days of receipt and inspection.
  • Your bank or card issuer may take up to 10 business days to post the credit.

Need help fast?

Email us at support@oriclehearing.com or call +1 833-258-8167, 7 days a week, 5 am–6 pm PT. We’re here to make things right.